What our Customers say...
I wanted to reach out and tell you how much I truly appreciated your prompt and professional response to my inquiries, needs and requirements. You were very thorough and knowledgeable. But even more important, you were customer service oriented. And this in spite of the (what were obvious to me) organizational challenges you face. I admire your professionalism, perseverance and work ethic.
My facility has had its share of water disasters in the past couple of years. Fortunately, given my professional experience in maintaining properties I knew exactly who to contact for help. One late evening in 2018 we had rather large water main break at our manufacturing facility. The water immersion was so intense that it literally broke our concrete floors and caused so much damage throughout our office, engineering labs and manufacturing plant. A second time, the following year, we had an HVAC leak in our lobby which caused flooding in the foyer and surrounding offices. In both instances I called SERVPRO of Ravenswood. I remember distinctly the time frames because they were at the most unexpected of times; first was a Sunday-into-Monday 1:00AM call and the other was a 2:00PM-on-a-Friday afternoon Valentine’s Day call. Both times, Donna and Tom reacted quickly and mobilized in a matter of hours. I was most impressed with their response time, professionalism and constant communications throughout their drying and clean up processes. Their jobs were always supervised and their documentation and continual follow through was appreciated. Though the water main break was a huge recovery and took much time to rebuild, the second incident was much quicker and we were able to open the lobby and offices in less than a week. In both accounts I was glad to have SERVPRO of Ravenswood there to help and I highly recommend them for commercial cleanups. I know I can count on SERVPRO of Ravenswood and their services, even though I dread going through such crises.
Thank you SERVPRO for offering CE classes to us insurance agents that need these courses for renewing our licenses. Donna Bugosh at SERVPRO coordinated all aspects of this class and made sure all details for completion of this course were taken care of. Our instructor was also exceptional in giving the class by making it not only a great learning experience, but also made sure to keep the course interesting. Thanks again and I hope to see more CE credit classes being offered in the near future.
Initially our building had water damage from an in ground water pipe that burst like a volcano causing damages to most of our areas. The crew came in that same day and vacuumed up all the water. Worked long hours so that we could keep the building open and running to the businesses. Month later we had to call them again for another clean up, but this time from a fire. Once again they showed up in force and had us back in business that same week.
I am the Property Manager of an approximately 50 year old high-rise condominium building located on Sheridan Road on the North side of Chicago. I mention the age of the building so that you will understand we are facing riser and plumbing issues relating to "old pipes".
Since February of 2010 I have been using SERVPRO of Ravenswood for all of my water mitigation issues, of which there have been many. Tom Williams and his crew of top-notch professionals have never let me down when I have needed their help. Five AM? Ten PM? Never a time that they were not here with a full crew of men and machines within 45 minutes of my call. I wouldn't dream of calling anyone else to help me through a crises.
SERVPRO of Ravenswood's reputation for attentiveness and responsiveness greatly assures me that my school's needs - relevant to decontamination, remediation or restoration - would be sought to with the highest degree of diligence and safety to minimize the inconvenience of interruption toward classroom time.
I believe that the personnel at SERVPRO of Ravenswood are competent, and would respond promptly should my school or any school suffer a water or fire event.
I was in a bind and needed someone to take care of a clean up quick. Tom and Maggie took control of my situation helped me get everything taken care of and did it all in only 48 hours. This is the team I will always call when dealing with problems in my buildings. Joe Wilcox the Wilcox company property management.