SERVPRO of Ravenswood Employee Photos

Tom Williams

Team Member Profile: Tom Williams, Returning your home or business to life as though catastrophe never even happened.

Tom Williams has built his success on honesty and integrity. Beginning his own business as a tradesman himself, he fell into the water and fire restoration industry by chance. Realizing an opportunity to help people in need while utilizing his craft, Tom opened the Ravenswood franchise with excitement and determination. Nearly a decade later he still carries this drive and desire to provide residential and commercial verticals accurate disaster recovery service.

Recognizing the importance of helping families and business owners return to their lives, Tom prioritizes the needed steps to provide quality control oversight, tracking technician progress and warranty follow up.  His experience and expertise shines in any loss, large or small.

Family: Married to his high school sweetheart for over 30 years.

Locally: Has lived in Morton Grove since 1986.

Hobbies: Golfing, spinning and working.

Position with SERVPRO of Ravenswood: Franchise Owner

Started with SERVPRO of Ravenswood: Opened his shop in December 2009

Industry Certifications: IICRC (Institute of Inspection, Cleaning, and Restoration Certification), OSHA, Claims Training Services, OTS (Occupational Training & Supply – Lead Safety)

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Donna Djordjevic

Team Member Profile: Donna, Campaigning for a cleaner foundation in our neighborhoods.

Donna  returned to Chicago in 2015 from Tennessee where she built a solid footing in benefits administration and personnel services.  Passionate about insurance, her move from life/health protection to commercial/residential safeguarding was a natural transition.  Donna loves spending her free time with her two daughters, whether it be at school, church or while exploring any of our beautiful surrounding recreational districts.   

When homes or businesses are devastated by a fire, a flood or a structural damage loss a swift and trusting return to your home or production line can be upsetting, confusing and stressful.  Recognizing this Donna flourishes in bringing awareness to people and business-owner’s alike in an effort to promote peace of mind, by way of proper preparation, when tragedy strikes. 

Family: Blessed mother of two 

Hobbies: Reading, biking, yoga, hiking and sight-seeing

Position with SERVPRO of Ravenswood: Sales Marketing Manager

Started with SERVPRO of Ravenswood: Fall of 2016

Industry Certifications: Water Damage Restoration Technician, HIPAA

Maggie Jablonska, General Manager

Started at SERVPRO of Ravenswood in August of 2011 as an Office Manager, and in a short number of years worked her way up to General Manager.  Maggie performs essential daily tasks that keep this ship afloat.  Her responsibilities include, yet never limit her; accounts receivable, accounts payable, payroll, claims processing and general office administration.  She is also the liaison - or go-to guru - for the crew when assistance is needed in regards to inspections, Xactimate estimates, carpet/floor sample testing, scheduling and much much more!  

Her dedication and worth is proven on an ongoing basis, especially when Storm Teams are mobilized.  

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Dakota Kniptash

Meet our Production Manager!

Dakota Kniptash comes to us from St. Louis. Carrying a BA in Communications and experience in Manufacturing. Dakota will fill a crucial role in project management ensuring that all jobs meet quality standards. We are thrilled to have him join the SERVPRO of Ravenswood family. 

WRT Certified and HERO Ready!

Saul Diaz

Saul is Crew Chief to our technicians.  His many years of experience shines through in his work ability, attention to detail and master of saving hardwood floors.  

Saul is "Hero-Ready" and WRT Certified!

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Kory Ramires, Production Manager Assistant

Welcome to the team, Kory Ramirez!   We are so happy to welcome our newest team member to the SERVPRO of Ravenswood family. Kory comes from the west coast and brings a welcomed sunny smile each day. Equipped with plenty of customer service skills, Kory recognizes the importance of patience and empathy when a crisis arises. He is undergoing WRT certification while learning the ropes of our Production systems, scheduling, estimating and claims processing.    

Alfredo Sandoval

Alfredo has many years of experience as a Production Technician in the restoration industry.  His helpful and assertive characteristics brighten the spirit of not just our crew members but also with clients during times that seem impossible.  His bi-lingual skills keep our communications clear and precise between the team, which naturally makes any cleanup easy.

Alfredo is "Hero-Ready" with WRT certification pending.