What our Customers say...
I wanted to thank you (Tom) and your crew for the amazing clean-up. From the start, I was grateful for your help and wonderful guidance. You were attentive, caring and honest. Your point person, Eduardo and the crew were just as helpful, kind, hard-working, diligent, and professional. While we hope to never need your services again, we will highly recommend you to anyone that does.
Thank you for everything.
The entire crew - from start to finish were great. I appreciate them getting here so quickly.
Initially our building had water damage from an in ground water pipe that burst like a volcano causing damages to most of our areas. The crew came in that same day and vacuumed up all the water. Worked long hours so that we could keep the building open and running to the businesses. Month later we had to call them again for another clean up, but this time from a fire. Once again they showed up in force and had us back in business that same week.
“We were very satisfied. We had a very kind, respectful team that we believe were very honest and we don’t think we would have chosen anyone else. They came in, they worked very hard, they reacted well. They worked to the protocol to try to take care of the drywall and the cabinets. We are thankful for them and we feel very blessed to have them.”
I am the Property Manager of an approximately 50 year old high-rise condominium building located on Sheridan Road on the North side of Chicago. I mention the age of the building so that you will understand we are facing riser and plumbing issues relating to "old pipes".
Since February of 2010 I have been using SERVPRO of Ravenswood for all of my water mitigation issues, of which there have been many. Tom Williams and his crew of top-notch professionals have never let me down when I have needed their help. Five AM? Ten PM? Never a time that they were not here with a full crew of men and machines within 45 minutes of my call. I wouldn't dream of calling anyone else to help me through a crises.
SERVPRO of Ravenswood does an exemplary job, when it comes to cleaning up, after a fire, or when there's been water damage from bursting pipes, leaks and floods.
I would like to recommend Tom Williams, and his team at SERVPRO of Ravenswood, since I have been doing business with them for 8+ years, and have many satisfied customers, here in Chicago, and surrounding suburbs.
SERVPRO of Ravenswood's reputation for attentiveness and responsiveness greatly assures me that my school's needs - relevant to decontamination, remediation or restoration - would be sought to with the highest degree of diligence and safety to minimize the inconvenience of interruption toward classroom time.
I believe that the personnel at SERVPRO of Ravenswood are competent, and would respond promptly should my school or any school suffer a water or fire event.
I was in a bind and needed someone to take care of a clean up quick. Tom and Maggie took control of my situation helped me get everything taken care of and did it all in only 48 hours. This is the team I will always call when dealing with problems in my buildings. Joe Wilcox the Wilcox company property management.
I called SERVPRO to get some information on removing mold from a commercial property we purchased. I spoke with Maggie who was very helpful and patient and answered ALL of my questions. I was able to get someone out to inspect the property the next day. The crew that came out was professional, respectful and very hardworking. They also were very knowledgeable and explained some of the process to my husband. Thank you SERVPRO.
The guys did a fantastic job! Really GREAT!! You have some exceptional people working there. Thanks again!
Just to let you know, the team I had here today was exceptional. They worked extremely hard and I appreciate everything they have done in the first phase of getting my place back to the way it was before the catastrophe.
Again, thank the team for me.
We had water damage from some burst radiator pipes caused by this awful winter. SERVPRO of Ravenswood came out right away and were prompt, courteous and cleaned up everything after they started the water mitigation process. They explained in detail everything they were doing to mitigate any water or mold damage. I would highly recommend them if you unfortunately have an water or fire cleanup needs.
The team arrived within 90 minutes of my call. They quickly got to work and before they left for the night they made sure all the water they could get up was gone and the fans and dehumidifiers were working across the entire floor. Three days later, the entire basement was dry. The agents and technicians were friendly, professional, efficient and proved their experience throughout the entire process. Thanks SERVPRO! I am glad I called you!
These guys kick serious buttockses. In fact, the owner is a great guy. He checked our downstairs, and tested for moisture in the walls. Thankfully, it turned out that we didn't have suspicious mold spores, or other spores growing. Steve left, and charged us NADA. I tried to pay him. He refused. I tried to give him coffee, and he refused that. This was just an honest guy who didn't take us for a ride. I appreciate that, and he deserves a good review for that fact.
What great service. I had a water heater break and flood my place. Steve and his crew came out and had me cleaned up and ready to go. Reasonable prices but the service is what makes them stand out. It was impeccable. I will call them again and recommend to any one I know.
One word: Perfect. We had water damage from our ceiling through to our main floor and Tom was one of the first people I called. After reading good reviews from other folks, I figured it would be a good fit to use their team to tear out and dry all of the wet plaster and wood beams. Tom was very professional, and helpful in planning and thinking about prevention in the future. It's nice to be confident that the work is getting done properly.
First, I am not surprised by the positive reviews on this business. I found myself flooded on a Sunday with power being out for 23 hours and in need of some help, or at least advice. Tom answered the phone and patiently gave me all the information and advice I needed, though he was inundated with people all having flood issues from the same storm. Thanks again, and I highly recommend this business.
We had a water leak from our roof resulting from a fire. Our insurance company sent out Servpro. On a Sunday morning, Steve, the owner came out, made assessments, answered all of my questions, and made me feel at ease.
I live in a 6-flat condo building and the upstairs neighbor had a toilet overflow this evening. He didn't notice it, but I sure did when a few minutes later I had a waterfall come gushing down through my walls.
Servpro answered the call right away and arrived at my home in just over an hour (mind you, this was at 10:30pm on a Saturday).
The knowledgeable and friendly workers of Servpro Ravenswood have been an answer to my prayers!