SERVPRO of Ravenswood Employee Photos

Tom Williams

Tom Williams

Team Member Profile: Tom Williams, Returning your home or business to life as though catastrophe never even happened.

Tom Williams has built his success on honesty and integrity. Beginning his own business as a tradesman himself, he fell into the water and fire restoration industry by chance. Realizing an opportunity to help people in need while utilizing his craft, Tom opened the Ravenswood franchise with excitement and determination. Nearly a decade later he still carries this drive and desire to provide residential and commercial verticals accurate disaster recovery service.

Recognizing the importance of helping families and business owners return to their lives, Tom prioritizes the needed steps to provide quality control oversight, tracking technician progress and warranty follow up.  His experience and expertise shines in any loss, large or small.

Family: Married to his high school sweetheart for over 30 years.

Locally: Has lived in Morton Grove since 1986.

Hobbies: Golfing, spinning and working.

Position with SERVPRO of Ravenswood: Franchise Owner

Started with SERVPRO of Ravenswood: Opened his shop in December 2009

Industry Certifications: IICRC (Institute of Inspection, Cleaning, and Restoration Certification), OSHA, Claims Training Services, OTS (Occupational Training & Supply – Lead Safety)

Donna Bugosh

Donna Bugosh

Team Member Profile: Donna Bugosh, Campaigning for a cleaner foundation in our neighborhoods.

Donna Bugosh returned to Chicago in 2015 from Tennessee where she built a solid footing in benefits administration and personnel services.  Passionate about insurance, her move from life/health protection to commercial/residential safeguarding was a natural transition.  Donna loves spending her free time with her two daughters, whether it be at school, church or while exploring any of our beautiful surrounding recreational districts.   

When homes or businesses are devastated by a fire, a flood or a structural damage loss a swift and trusting return to your home or production line can be upsetting, confusing and stressful.  Recognizing this Donna flourishes in bringing awareness to people and business-owner’s alike in an effort to promote peace of mind, by way of proper preparation, when tragedy strikes. 

Family: Blessed mother of two daughters, Sofija and Isabella

Locally: Grew up in Berwyn during the 1980s & 1990s. Now raising her own family in the northside of Chicago.

Hobbies: Reading, playing cards, biking, yoga and hiking/exploring with her girls.

Position with SERVPRO of Ravenswood: Sales and Marketing Manager

Started with SERVPRO of Ravenswood: Fall of 2016

Industry Certifications: Water Damage Restoration Technician, HIPAA

Eduardo Reyes

Eduardo Reyes

Eduardo "Eddie" Reyes is our Production Manager at SERVPRO of Ravenswood. He has over 4 years of experience leading SERVPRO crews in emergency response ranging from water & fire damage loss to mold remediation and removal. In 2005, Eddie was in New Orleans when Hurricane Katrina devastated the region. He courageously braved the dangers to help restore New Orleans back to the beautiful and vibrant city we all know and love. Eddie has earned the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, and OSHA 40-hour General and/or Construction Industry Training Program.